There has been a lot of people complaining that they frequently experience the unstable internet connection issue on Zoom. Some of them also see the error message “Your internet connection is unstable”. If you happen to be one of them, don’t fret! We’ve got some effective fixes for this issue here for you. Check them out below and see if any of them can help you fix your Zoom unstable internet connection problem.
Reset your Windows network settings
The first thing you can try to fix your Zoom connection is to flush your DNS cache and releasing and renewing your computer IP address. To do that:
Step 1: Press and the Win and R keys on your keyboard to launch the Run box.
Step 2: Type “cmd” and press Ctrl, Shift and Enter on your keyboard. This will run Command Prompt as Adminstrator.
In Command Prompt, enter the following commands:
Step 4: Close the window and restart your computer. Then test your Zoom unstable internet connection.
Check your DNS settings
You’re probably using the incorrect DNS settings so you see the Zoom unstable internet connection problem. To fix them:
Step 1: Press the Win and R keys on your keyboard at the same time to launch the Run dialog.
Step 2: Type “ncpa.cpl” and press Enter on your keyboard.
Step 3: Right click your network connection (“Ethernet” for wired connection, and “Wi-Fi” for wireless), and select Properties.
Step 4: Double click Internet Protocol Version 4(TCP/IPv4).
Step 5: Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected, then click OK. (If they already are then skip this step and go to step 7.)
Step 6: Check if this fixes your error. If not move on to the step below.
Step 7: Select Use the following DNS server addresses, then set the server addresses to the Google public DNS server addresses (220.127.116.11 / 18.104.22.168).
Step 8: Click OK.
Now check to see if this resolves your Zoom unstable internet connection problem.
Restart your computer and router/modem
Another thing you can try to fix your Zoom unstable internet connection issue is to clean out your router/modem cache. This is done by power cycling these devices:
Step 1: Turn off your device.
Step 2: Turn off your router and modem and disconnect them from the power source.
Step 3: Leave them for several minutes.
Step 4: Reconnect all these devices to power, and turn them back on.
Step 5: Launch your Zoom and test your Zoom unstable internet connection issue.
Check your firewall or antivirus
When your Zoom is having problem connecting to the Internet, you also need to check if your antivirus program or firewall is blocking Zoom. If it is, then you need to trying disabling the antivirus program temporarily (be careful for what you’re browsing when it’s off), and see if this can fix your Zoom unstable internet connection issue.
If it is the cause, then you may need to consult your firewall vendor for further solution. But if not, don’t worry! You can still try other effective fixes below.
Use a VPN
Your Zoom unstable internet connection issue may result from some interruptions to your Zoom connection. And connecting through a VPN can help you get around them.
In fact, using a VPN can not only bypass Internet blockage, it can also help you maintain a good connection to your Zoom servers, so you may experience less connection issues.
Setting up a VPN usually requires some time and computer skills. If you want an easier option, you should try a VPN service. And we recommend using NordVPN.
NordVPN is an easy-to-use and fast VPN service. You’ll be able to set up a VPN connection with just a few mouse-clicks. And its fast speed servers at multiple locations offers you a comfortable and reliable experience.
To use NordVPN on your computer:
Step 1: Download and install NordVPN on your computer.
Step 2: Run NordVPN and sign in your account.
Step 3: Click the Connect switch. This will automatically connect you to the VPN server recommended for your device.
Now test your Zoom and see if NordVPN has helped you fix your Zoom unstable internet connection problem.
Has any of the fixes above worked for you? Or do you have any other effective ways to fix the Zoom unstable internet connection issue? Tell us by leaving a comment below!